Shipping Policy
Last Updated: May 30, 2025
Shipping Coverage
We currently offer shipping services exclusively within India. We deliver to all states and union territories across the country, including remote and rural areas.
Shipping Methods & Delivery Times
Standard Delivery
- Metro Cities: 2-4 business days
- Tier 2 Cities: 3-5 business days
- Tier 3 Cities & Rural Areas: 5-7 business days
- Remote Areas: 7-10 business days
Express Delivery (Available in select cities)
- Metro Cities: 1-2 business days
- Major Cities: 2-3 business days
Note: Delivery times are estimated and may vary during peak seasons, festivals, or due to unforeseen circumstances.
Shipping Charges
Standard Delivery
- Orders above ₹999: FREE shipping
- Orders below ₹999: ₹99 shipping charge
Express Delivery
Cash on Delivery (COD)
- Additional COD charges: ₹49
- Available: Pan-India
- COD limit: ₹15,000
Order Processing Time
- Orders processed in 1-2 business days
- Weekend/holiday orders processed next business day
- Custom items: +2-3 business days
Shipping Partners
We work with: Blue Dart
Tracking Your Order
- Tracking number sent via SMS/email
- Track on our site or courier’s website
Delivery Process
- Packed and dispatched from warehouse
- Tracking info sent
- Out for delivery notification
- Delivered with signature confirmation
What We Need From You
- Correct address & PIN code
- Working phone number
- Recipient available (9 AM - 7 PM)
Address Guidelines
- Include landmark and alternative contact (recommended)
- Address changes only before dispatch
Delivery Challenges
Undelivered Packages
- Held for 7 days at courier facility
- Returned if unclaimed; return shipping may apply
Remote Area Delivery
- +1-2 days in some areas
- In rare cases, self-collection from courier office
- Extra charges may apply
Damaged or Lost Packages
Damaged Packages
- Inspect on delivery
- Report within 24 hours with photos
Lost Packages
- Report within 48 hours of “delivered” status
- Resolution within 7-10 business days
Special Circumstances
Festival and Peak Seasons
Expect 2-3 days delay. Notifications via email/SMS.
Weather Conditions
Delays may occur due to weather or disasters. We’ll keep you updated.
International Shipping
We currently do not offer international shipping.
Bulk Orders
- Contact support for orders > 50 pieces
- Custom timelines & rates
Customer Support
- Email: bullwagon@gmail.com
- Phone: +91 97023 59244
- WhatsApp: +91 97023 59244
- Live Chat: 9 AM - 9 PM
Response Times
- Email: 24 hours
- Phone/WhatsApp: Immediate during hours
- Live Chat: Real-time
Important Notes
- We’re not responsible for courier delays
- Shipping charges are non-refundable
- Have exact change for COD
- No deliveries to PO boxes
